Opens in a new tab

Privacy Policy

Last updated: 18 Sep 2026

This Privacy Policy relates to personal information collected and the circumstances under which it may be used or disclosed by Kingdom Connect. All references in this Policy to “we”, “our” and “us” refer to Kingdom Connect.

All references in this Policy to “Client”, “User”, “you” and “your” refer to the individual(s) who accepted or proposes to accept products or services by Kingdom Connect, including the use of the https://kingdomconnect.sg/ website (“Site”).

Kingdom Connect aims to maintain a high level of trust with all clients and prospective clients by adhering to the principles of applicable data protection and privacy laws in Singapore.  Kingdom Connect treats your online privacy with utmost care and respect. Our Privacy Policy statement here elaborates on how we collect your personal information and the purposes for such collection, the ways we use your information and how we protect it.

Types of Information Collected and Used

Kingdom Connect may collect personal and non-personal identification information from Clients in a variety of ways, including, but not limited to, when a Client visits our Site, registers on the Site, fills out a form, and in connection with other activities, services, features or resources we make available both on our Site and places of business.

We may collect personal identification information from Clients only if they voluntarily submit such information to us. Clients can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Examples of personal information we collect include:

  1.  Personal data about you and your family members, which may include names, identification particulars, contact details, preferences, family background, educational information, demographic data, payment details and transaction history.

Such information is used solely for transactional purposes and administrative use, including collating event timings/scheduling or enabling us to perform our obligations to you, and providing you with information and services that you request from us or information and services offered by us which we think you may be interested in and all other purposes to which you may agree with us from time to time.

  1.  Information and data generated in the course of any continual relationship with Kingdom Connect, for example, instructions given by you to arrange event registrations, transfers, withdrawals, and other information and records you choose to provide by various modes of communication including mail, telephone, SMS, fax, email, Internet and market research; We may collect non-personal identification information about Users whenever they interact with our Site.

Where we collect personal data relating to a minor (a person under 18 years of age), for example in connection with event registrations, we will obtain the consent of the minor’s parent or legal guardian, except where the minor may validly give consent under applicable law and guidance.

Non-personal information may include information from cookies, other technologies deployed for the analysis or website usage or other information technology applications used by our Site, your computer’s internet protocol (IP) address when you visit our website that helps provide us details for the necessary support and/or resolution of any technical or website experience issues our users may encounter.

Web Browser Cookies

Our Site may use “cookies” to enhance user experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies or to alert them when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

Consent and Withdrawal of Consent

In using our website, you hereby consent to our privacy policy and agree to its terms. When we request for your personal information in connection with an expression of interest for a new event, online survey, educational downloads or any other purpose, we will provide you with an opportunity to withdraw your consent.

The option to withdraw your consent is available at any time by clicking on an “unsubscribe” link available at the bottom of every email. Otherwise, you may also withdraw your consent at any time, by contacting us at kingdomconnect.sg@gmail.com. However, if you choose to withdraw your consent, we may be unable to continue our relationship with you and perform our obligations to you. Where consent is withdrawn, we may be unable to continue providing certain products or services to you.

How is Collected Information Used and Disclosed

Kingdom Connect may collect and use clients’ personal information for the following purposes:

  1.  To provide, operate and administer Kingdom Connect products and services, or to process applications for Kingdom Connect products and services, business or financial transactions, and to maintain service quality levels and train staff;
  2.  To facilitate operational processes including but not limited to event management, payment administration and statistical analysis;
  3.  To maintain accurate client information and enable customised experiences that meet your preferences and needs;
  4.  To maintain Kingdom Connect’s relationship with you, which may include providing information on Kingdom Connect’s products and services, where specifically consented to or where permissible under applicable laws and regulations;
  5.  For marketing and communication;
  6.  To facilitate product development and service refinements via customer feedback, data analysis and market research;
  7.  To perform internal management, to operate management information systems, to carry out and enable internal and external audits;
  8.  To enforce or defend the rights of Kingdom Connect, its employees, officers and directors;
  9.  For safety, legal and regulatory compliance; and
  10.  Any other purpose which we have notified you of and to which you have consented.

Where we send marketing messages to a Singapore telephone number by voice call, SMS or other message, we will do so only in accordance with the Do Not Call provisions of the Personal Data Protection Act 2012 (“PDPA”), including checking the Do Not Call Registry or obtaining your clear and unambiguous consent to receive such messages.

We may disclose your personal information in the following situations:

  1. If we are required by law to do so; or
  2. If we are enforcing our rights under any contracts or agreements; or
  3. If we engage third party providers to perform specific services but only to the extent necessary to allow them to perform their contracts with us; or
  4. If we are protecting our rights and property or safety or those of our clients or others.

IMPORTANT:

We DO NOT sell or rent your personal information to any third parties, including but not limited to advertisers, strategic partners or vendors. Please be assured that we treat your privacy with utmost respect and will NOT voluntarily or knowingly, subject the data to exploitation by other parties.

Data Storage

Our Customer Relationship Management (CRM) system is hosted and managed by MailChimp. Your data is stored through MailChimp’s data storage, databases and the general MailChimp application. MailChimp stores your data on a secure server behind a firewall. MailChimp’s terms of service and privacy policy can be viewed here.

As MailChimp stores data on servers located outside Singapore, we will ensure, in accordance with section 26 of the PDPA, that any personal data transferred outside Singapore is accorded a standard of protection comparable to that under the PDPA, including through contractual data protection safeguards with our service providers.

Third Party Website

Our website may contain links to other websites of interest. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.

How We Protect Your Information

We are committed to ensuring that your information is secure. Regardless of the location where personal information is transferred or stored, Kingdom Connect will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks to your personal information.

Access and Correction

You may request access to, or correction of, your personal data in our possession or under our control by contacting us in writing. We will respond to your request as soon as reasonably possible, and in any event within 30 days; if we are unable to respond within 30 days, we will inform you in writing of the time by which we will be able to respond. We may charge a reasonable administrative fee for access requests, and will inform you of the fee before processing your request.

Data Protection Officer

In accordance with section 11(3) of the PDPA, we have designated a Data Protection Officer to oversee our compliance with the PDPA. If you have any questions or complaints relating to our handling of your personal data, you may contact our Data Protection Officer at: Steven Say, kingdomconnect.sg@gmail.com, +65-88021130.

Retention of Information

We retain personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required or permitted by applicable laws. We will cease to retain personal information, or anonymise it, as soon as it is reasonable to assume that the purposes for which it was collected are no longer being served by such retention and retention is no longer necessary for legal or business purposes.

Changes to This Privacy Policy

Kingdom Connect reserves the right to amend and vary the terms of this Privacy Policy at any time and will provide the updated Policy on our website. Where the changes are material, we will take reasonable steps to notify you (for example, by email or by a prominent notice on our website) before they take effect. We encourage User to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your Acceptance of these Terms

By providing your personal data to us and using our products, services or Site, you consent to the collection, use and disclosure of your personal data for the purposes set out in this Privacy Policy. You may submit a request to withdraw your consent at any time by contacting us in writing.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at https://kingdomconnect.sg/contact-us/